Alexandru Propone

Citrix Technical Engineer

Constanţa, RO.

About

Highly skilled Citrix Technical Engineer with over 4 years of experience, specializing in the design, implementation, and optimization of robust Windows Server and Citrix environments. Proven ability to enhance infrastructure reliability, automate critical tasks with PowerShell, and ensure seamless operation of enterprise applications. Adept at troubleshooting complex system issues and collaborating cross-functionally to support high-performance production environments.

Work

Atos

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Citrix / System Engineer

Constanţa, Constanţa, Romania

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Summary

Managed and maintained critical Windows Server and Citrix infrastructure, ensuring high availability and optimal performance for enterprise applications and virtual desktop environments.

Highlights

Optimized Windows Server infrastructure supporting Citrix/RDS environments, enhancing system reliability and performance for critical business operations.

Administered and maintained Citrix Virtual Apps & Desktops, ensuring seamless delivery of applications and virtual desktops to end-users.

Successfully deployed, installed, and maintained a range of enterprise applications, contributing to operational efficiency and user productivity.

Configured and managed Active Directory, Group Policy (GPO), DNS, and DHCP services, bolstering network security and access control.

Automated routine administrative tasks using PowerShell scripting, reducing manual effort and improving efficiency in infrastructure management.

Collaborated effectively with application, network, and security teams, ensuring robust support for production environments and timely issue resolution.

Developed and maintained comprehensive technical documentation and operational procedures, improving knowledge transfer and system maintainability.

CGS (Computer Generated Solutions)

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Technical Support Engineer

Constanţa, Constanţa, Romania

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Summary

Provided comprehensive technical support, specializing in Identity Access Management and cloud application environments for a diverse user base.

Highlights

Supported and resolved issues related to Identity Access Management (IAM) solutions, ensuring secure and efficient user access.

Troubleshot and managed Active Directory, HRIS, LDAP, and Single Sign-On (SSO) protocols (SAML, WS Federation, IWA), maintaining critical authentication services.

Provided technical assistance for various cloud applications, including O365, GSuite, Salesforce, Workday, ServiceNow, and Splunk, enhancing user productivity.

Utilized REST APIs, Postman, and PowerShell to diagnose and resolve complex technical issues, streamlining support processes.

Authored and maintained process and troubleshooting documentation for internal and external knowledge bases, improving resolution times and knowledge sharing.

Provided expert guidance on Multi-Factor Authentication (MFA) solutions, including RDP, ADFS, Device Trust, Google Authenticator, U2F, YubiKey, and RSA SecureID, bolstering security.

Education

Universitatea „Spiru Haret” din București

București, București, Romania
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Bachelor Business Administration and Management, General

Languages

English

Romanian

Certificates

Microsoft Certified: Azure Fundamentals

Microsoft

Citrix Certified Associate - Virtualization (CCA - V)

Citrix

Microsoft Certified: Azure AI Fundamentals

Microsoft

Skills

Cloud Applications

Office 365, GSuite, Salesforce, Workday, ServiceNow, Splunk.

Application Management

Enterprise Application Deployment, Troubleshooting, IIS.

Technical Documentation

Operational Procedures, Knowledge Base Management.

Networking Fundamentals

DNS, DHCP.

API Management

REST APIs, Postman.

Powershell

Automation, Scripting, Administrative Tasks.

Virtual Desktop Infrastructure

Citrix Virtual Apps & Desktops, Windows Virtual Desktops, RDS.

Virtualization

Citrix, Hyper-V, VMware.

Windows Server Management

Windows Server Infrastructure, Server Patching, Security Hardening, Print Servers.

Active Directory

GPO, DNS, DHCP, User & Group Management.

Identity & Access Management (IAM)

AD, HRIS, LDAP, SSO (SAML, WS Federation, IWA), MFA (RDP, ADFS, Device Trust, Google Authenticator, U2F, YubiKey, RSA SecureID).